Leaseholder Portal
24/7 access to your service charge account.
View bills, make payments, access documents, raise repairs, and stay informed — all through a single secure portal designed for leaseholders.
Features
Everything a leaseholder needs
Pay Service Charges Securely
Set up a Direct Debit mandate or pay by bank transfer. Card payments are not accepted for residential service charge accounts. View upcoming demands, automated reminders, and arrears status at any time.
- Direct Debit mandate setup and management
- Bank transfer payment with reference tracking
- Upcoming due dates and demand notices
- Automated reminder emails before due dates
- Arrears balance and dispute flag
Payments by Direct Debit or bank transfer only. No card payments.
View Billing & Download Statements
Access a full history of all service charge demands, payments received, and account balance. Download statements and receipts at any time in PDF format.
- Full transaction history
- Downloadable PDF statements
- Annual demand notices
- Reserve fund contribution breakdown
- Year-end account summaries
Access All Building Documents
All your building's documents are available in the portal — no need to make written requests. Includes leasehold documents, insurance certificates, and meeting minutes.
- Building information pack
- Insurance certificate and schedule
- AGM minutes and accounts
- Fire risk assessment summary
- Lease-related correspondence
Raise Repairs Quickly
Submit repair and maintenance requests directly through the portal. Track status from submission through to contractor appointment and completion.
- Photo and description upload
- Communal and building element repairs
- Real-time status updates
- Contractor appointment notifications
- Completion confirmation and sign-off
Development News & Urgent Alerts
Receive planned maintenance calendars, major works notices, safety updates and community announcements via in-app, email and push notifications.
- Major works notices (Section 20)
- Planned maintenance schedule
- Fire and safety alerts
- Building news and updates
- AGM and meeting reminders
Understanding Your Service Charge
Access plain-English guides to help you understand your service charge demands, how budgets are set, and your leaseholder rights.
- How service charges are calculated
- What your service charge covers
- Reserve fund explained
- Section 20 major works guide
- Dispute resolution process
Transparency
Understanding your service charge
Service charges can be complex. We publish plain-English guides covering how charges are calculated, what your budget covers, how reserve funds work, and what your rights are under the Leasehold Reform Act.
Read the Explainer HubFrequently asked questions
Can I pay my service charge by card?
No. Residential service charges must be paid by Direct Debit or bank transfer. This is consistent with standard leasehold practice and avoids card processing fees being added to your service charge account.
What if I dispute a charge?
You can raise a dispute through the portal by flagging the specific demand or transaction. Your property manager will review and respond within 5 working days. Formal disputes can be escalated to the First-tier Tribunal (Property Chamber).
How often are demands issued?
Service charge demands are typically issued twice yearly (advance demands based on budget), with a year-end reconciliation. Your portal will notify you when a new demand is issued.
How do I register for portal access?
Existing leaseholders of Praesidius-managed buildings will receive a registration invite by email. If you have not received this, contact your property manager directly.