Case Studies
Operational results
Real outcomes from disciplined property management. Measurable performance across residential, BTR, commercial and portfolio instructions.
Central London Estate — Compliance Restoration & Operations Overhaul
Underperforming maintenance response times and declining leaseholder satisfaction following years of reactive-only management. Multiple compliance certificates overdue on appointment.
- 67% reduction in maintenance response times (Category 2: 48hr average)
- 94% leaseholder satisfaction score within 12 months
- Full compliance certification restored within 6 months
Manchester Build-to-Rent — Occupancy & Resident Experience
High void rates and inconsistent tenant experience leading to poor retention, negative online reviews, and depressed net income for the institutional landlord.
- Void rate reduced from 8.2% to 2.4% within 18 months
- 40% increase in lease renewals year-on-year
- Resident NPS improved from 31 to 72
Birmingham City Centre — Unified Multi-Use Operations
Complex mixed-use building with fragmented operations, separate contractors, and inconsistent service delivery across residential and commercial areas.
- Unified operations model with single management point
- 22% reduction in operating costs through contractor rationalisation
- Single portal access for all occupier types
North London Portfolio — Standardisation Across 8 Buildings
Portfolio acquired from multiple previous managing agents with varying standards, inconsistent contractor panels, and no unified compliance or reporting framework.
- Standardised SOPs and contractor panel across all 8 buildings
- 100% compliance certification across portfolio within 9 months
- Single client portal dashboard for portfolio-level oversight
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