Insights
Operational knowledge
Guidance, analysis, and best practice from our property management experts. Practical insights for landlords, asset managers, and property professionals.
Service charge best practice: transparency and governance
A framework for managing service charges with clarity, fairness, and full audit trail. How to budget, communicate, and account for service charges in line with RICS guidance.
Major works governance: consultation and communication
How to run Section 20 consultations that protect both landlords and leaseholders. A step-by-step guide to compliant major works procurement.
Tech-enabled tenant experience: what residents expect
Portal-led service delivery is now a baseline expectation. Research on resident expectations and how property managers can meet them.
Contractor management: from reactive to strategic
Building an approved contractor panel, setting performance standards, and driving value through proactive maintenance scheduling.
Building Safety Act: what property managers need to know
An overview of the Building Safety Act implications for residential property management, including the new dutyholder regime.
Sustainability in property management: practical steps
Moving beyond reporting to action. Practical measures for improving environmental performance across residential and commercial portfolios.
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