Service
PRS / Build-to-Rent Management
Specialist management for institutional rental portfolios. We align operational rigour with the resident-centric experience that BTR demands, driving occupancy, NPS, and net income.
- 01
Sustained occupancy above 97% through proactive void management and renewal optimisation.
- 02
Resident NPS improved through portal-led experience, fast maintenance resolution, and consistent communications.
- 03
Transparent financial reporting with real-time income and expenditure visibility for institutional landlords.
Scope of Work
What is included
Leasing & Tenancy
- Void marketing and listing management
- Referencing and tenancy execution
- Move-in and move-out inspections
- Renewal negotiation and void minimisation
- Deposit management (TDS/DPS compliant)
Resident Experience
- Resident portal onboarding
- Maintenance request handling
- Amenity programming support
- Resident communication and community updates
- Complaints handling and escalation
Financial Management
- Rent collection (DD / bank transfer)
- Arrears management and legal escalation
- Monthly income and expenditure reporting
- Annual budget preparation
- Service charge apportionment
Operations & Compliance
- Planned preventative maintenance
- Contractor management and procurement
- Health & safety compliance
- Statutory inspection management
- Building safety file maintenance
Reporting
- Monthly management report
- KPI dashboard via client portal
- Occupancy and void analysis
- Rent roll and arrears report
- Quarterly strategic review
Operating Model
How we operate
Structured onboarding programme covering building systems, contractor transfers, resident data migration to portal, and stakeholder introductions. Completed within 30 days.
All residents onboarded to the portal within the first billing cycle. Portal covers maintenance, payments (DD/bank transfer), documents and communications.
Weekly building inspections, monthly contractor reviews, and proactive maintenance scheduling via our property management system.
Monthly income and expenditure reported to client portal within 10 working days of month-end. Includes rent roll, arrears, and variance analysis.
Quarterly strategic review with asset manager covering occupancy, NPS, financial performance and planned works pipeline.
Reporting
Reporting cadence and KPIs
| KPI / Report | Cadence |
|---|---|
| Occupancy rate | Weekly |
| Void days (current and cumulative) | Weekly |
| Arrears balance and ageing | Monthly |
| Income and expenditure vs budget | Monthly |
| Maintenance request volume and response time | Monthly |
| Resident NPS / satisfaction score | Quarterly |
| Contractor performance scorecard | Quarterly |
| Annual budget and year-end accounts | Annual |
Compliance & Audit
Compliance controls
Every action within our operating model generates an audit trail. Documents, correspondence, contractor instructions and financial transactions are all logged, timestamped, and accessible by authorised parties via the portal.
- EPC compliance monitoring and improvement planning
- Gas safety certificate management (annual)
- Electrical installation condition reports (EICR) — 5-yearly
- Fire risk assessment — annual review
- Legionella risk assessment
- Right to Rent compliance (referencing process)
- Deposit protection compliance (30-day registration)
- HMO licensing where applicable
Frequently asked questions
What makes BTR management different from standard residential management?
BTR buildings require a hospitality-influenced approach to resident experience alongside the financial discipline of institutional asset management. We manage both dimensions simultaneously — operational rigour, real-time reporting for landlords, and a portal-led experience that drives resident satisfaction and retention.
How do residents make payments?
Rent is collected by Direct Debit or bank transfer. We do not accept card payments for residential rent. Direct Debit mandate setup is handled through the resident portal.
Can you take over management mid-tenancy?
Yes. We have a structured transition process that covers contractor TUPE considerations, tenant communication, and portal migration. Existing tenancies continue uninterrupted.
Do you manage amenities?
We manage the operational and contractual elements of amenities — cleaning, maintenance, compliance, and booking systems. Programming and events are offered as an optional module.
Request a proposal for prs / build-to-rent management.
Tell us about your building or portfolio. We'll respond within 48 hours with a tailored proposal.