Services
Residential Block Management
Complete management for residential blocks and estates. From leaseholder communications to contractor oversight, we handle every aspect of block management with operational discipline.
What We Deliver
Key outcomes
Professional day-to-day management with responsive service delivery
Full compliance with all statutory and regulatory obligations
Transparent financial management with detailed reporting
Scope of Work
Detailed service checklist
Property Management
- Regular site inspections
- Contractor procurement and management
- Work order management
- Emergency response coordination
- Building fabric monitoring
Leaseholder Services
- Enquiry handling and response
- Section 20 consultation management
- AGM and meeting facilitation
- Consent applications processing
- Dispute resolution
Financial Management
- Service charge budgeting
- Demand collection
- Arrears management
- Reserve fund planning
- Year-end accounts preparation
Compliance & Safety
- Fire risk assessment management
- Health and safety compliance
- Asbestos register maintenance
- Lift and electrical testing
- Insurance administration
Contractor Management
- Approved contractor panel
- Tender management
- Performance monitoring
- Invoice verification
- Contract administration
Communications
- Resident portal access
- Notice board management
- Emergency communications
- Newsletter distribution
- Meeting minutes circulation
How We Run It
Operating model
Onboarding
Comprehensive handover including document transfer, site survey, and resident introduction.
Assessment
Full compliance audit, contractor review, and service level baseline establishment.
Operations
Proactive management with regular inspections, responsive maintenance, and clear communications.
Review
Quarterly performance reviews with clients and annual strategy planning.
Reporting Cadence
Monthly management reports with quarterly reviews
Monthly reports cover operational activity, financial position, compliance status, and outstanding actions. Quarterly reviews provide deeper analysis of performance trends and forward planning.
Technology
Portal workflows and systems
Resident Portal
Online access for leaseholders to view documents, make payments, and report issues.
Work Order System
Digital tracking of all maintenance requests from report to completion.
Document Management
Secure storage of all building documents, certificates, and correspondence.
Financial Platform
Real-time access to service charge accounts and payment status.
Compliance Dashboard
Automated tracking of certification expiry and compliance requirements.
Communication Hub
Centralised messaging for residents with full audit trail.
Compliance & Governance
Controls and audit trail
All decisions, approvals, and expenditure are documented with a full audit trail accessible in the client portal. Statutory obligations are tracked by our compliance dashboard with automated alerts on certificate expiry.
FAQs
Common questions
Request a tailored proposal.
We respond within 48 hours with a proposal aligned to your portfolio type and size.